Challenges facing marketers in managing their agency relationships

This is a modern marketing fairytale I presented on August 19 2010 at the AANA Hothouse on Agency / Client Relationships held at Cockle Bay, Sydney, NSW. (Photos of the day)

It tells of the challenges marketers face in managing agency relationships in the increasingly complex world of marketing and became the basis for the conversation on agency / client relationships on the day.

Sally Webster, Lecturer Advertising – Marketing Communications, Faculty of Arts and Design at the University of Canberra asked for a copy to present to her students to great effect.

Seems everyone likes a fairytale.

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About Darren Woolley

Darren is called a Pitch Doctor, Negotiator, Problem Solver, Founder & Global CEO of TrinityP3 - Strategic Marketing Management Consultants and a founding member of the Marketing FIRST Forum. He is also an Ex-scientist, Ex-Creative Director and a father of three. And in his spare time he sleeps. Darren's Bio Here Email: darren@trinityp3.com
This entry was posted in agency remuneration / compensation, agency search & selection, Evalu8ing - Relationship Performance Monitoring, interesting observations, marketing process optimisation and tagged , , , , , , , , , , , . Bookmark the permalink.

2 Responses to Challenges facing marketers in managing their agency relationships

  1. Cathie says:

    I love this presentation, but I think this is not as insurmountable a problem as you're suggesting – those seven dwarves are not of equal stature – for example, any digital agency worth its salt ought to have search capabilities, or at least be happy to lead search strategy – and it's often Fairy AdAgency that is the source of the breakdown in communication and lack of effectiveness…sometimes more the owner of a gingerbread house than a benevolent sprite.
    But great stuff Darren!

  2. I agree Cathie that it comes down to how well the agencies can work together, the point is that often the way the agencies are engaged is counter-collaborative. Check out the talk I gave at ISBA in London last Monday. http://www.slideshare.net/darrenwoolley/evalu8ing
    Issues such as remuneration, bonuses, roles and responsibilities are all part of developing and maintaining a collaborative environment between agencies. It is certainly no insurmountable, but it does take time and resources that often marketers do not make provision for and then wonder why their agencies are not working together.

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