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Tag Archives: customer service
5 top trends for call centres and the pricing model dilemma
Share Tweet +1 ShareThis post is by Anton Buchner, a senior consultant with TrinityP3. Anton is a lateral and innovative thinker with a passion for refocusing business teams and strategies; creating visionary, data driven communication plans; and making sense of a more complex digital … Continue reading
Posted in agency remuneration / compensation, agency search & selection, agency solutions, customer relationship management, data & direct marketing, industry news & trends
Tagged anton buchner, big data, business process outsourcing, call centres, cloud communications, contact centres, customer service, interactive voice response, offshoring, pricing model
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