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Tag Archives: customer service

5 top trends for call centres and the pricing model dilemma

Share Tweet +1 ShareThis post is by Anton Buchner, a senior consultant with TrinityP3. Anton is a lateral and innovative thinker with a passion for refocusing business teams and strategies; creating visionary, data driven communication plans; and making sense of a more complex digital … Continue reading

Posted in agency remuneration / compensation, agency search & selection, agency solutions, customer relationship management, data & direct marketing, industry news & trends | Tagged , , , , , , , , , | 4 Comments

Confused as to which of your agencies should be delivering social media ideas?

Share Tweet +1 ShareThis is a guest post by Anton Buchner, a senior consultant with TrinityP3. Anton is a lateral and innovative thinker with a passion for refocusing business teams and strategies; creating visionary, data driven communication plans; and making sense of … Continue reading

Posted in agency solutions, customer relationship management, social media & digital marketing, strategic management | Tagged , , , , , , , , , | 2 Comments