TrinityP3 logo

Tag Archives: performance

Why Digital Marketing should replace KPIs with EPIs

Share Tweet +1 ShareThis is a guest post by Stephan Argent – a member of the Marketing FIRST Forum, the global consulting collective co-founded by TrinityP3 Marketers have long shared their Key Performance Indicators (KPIs) with their agencies as a measure that helps define direction … Continue reading

Posted in agency solutions, data & direct marketing, industry news & trends, marketing process optimisation, social media & digital marketing, strategic management | Tagged , , , , , , , , , | 3 Comments

What is the benefit of Evalu8ing in managing relationships between agencies and marketers?

Share Tweet +1 ShareEvalu8ing lets you measure, manage and maximise the performance of relationships between multiple groups. But to find out what the benefits are lets ask a few people who have used the process. What do marketers think? What … Continue reading

Posted in Evalu8ing - Relationship Performance Monitoring | Tagged , , , , , , , , , , , , , , , , | Comments Off on What is the benefit of Evalu8ing in managing relationships between agencies and marketers?

What is more important – Scoring performance? Measuring relationship? Or Collaboration and Alignment?

Share Tweet +1 ShareMany contracts have provisions for Key Performance Indicators (KPIs) or have Service Level Agreements (SLAs). Notwithstanding the flaws of these approaches in marketing, if these are not measured or managed and therefore are largely pointless. It is … Continue reading

Posted in Evalu8ing - Relationship Performance Monitoring | Tagged , , , , , , , , , , , , , , , | Comments Off on What is more important – Scoring performance? Measuring relationship? Or Collaboration and Alignment?

Win International Awards – Lose the business: It happens a lot

Share Tweet +1 ShareHow often does this happen? Just read in AdNews that Orcon, NZ internet service provider, has awarded their advertising account to DraftFCB after a pitch. This is following the highly awarded “Iggy Pop” campaign developed by The … Continue reading

Posted in agency search & selection | Tagged , , , , , , , , , , , | 1 Comment

Why self assessment surveys are flawed in client / agency relationships

Share Tweet +1 ShareWhen British drivers were asked to assess driving ability in a survey: 1. 40% rated the overall standard of driving as bad but only 2% rated their own driving as bad 2. 24% rated the overall standard … Continue reading

Posted in Evalu8ing - Relationship Performance Monitoring | Tagged , , , , , , , , , , , , , , | Comments Off on Why self assessment surveys are flawed in client / agency relationships

A better way for advertisers’ to to select agencies

Share Tweet +1 ShareI was at a function for the New Zealand Marketing Association in Auckland last Thursday, where they were talking about agency / client relationships. The interesting thing was that one of the speakers was a marketeer who … Continue reading

Posted in agency search & selection | Tagged , , , , , , , , , , , , | Comments Off on A better way for advertisers’ to to select agencies

How can the relationship between procurement, marketing and agencies be improved?

Share Tweet +1 ShareAt the ANA Marketing Financial Management Conference I attended in Boca Raton, Florida, Bruno Gralpois, Director, Global Agency Management at Microsoft Corporation spoke with Casey Jones from Brief Logic on how improving inputs (briefs) can improve outputs … Continue reading

Posted in Evalu8ing - Relationship Performance Monitoring | Tagged , , , , , , , , | Comments Off on How can the relationship between procurement, marketing and agencies be improved?

How to better manage client / agency relationships

Share Tweet +1 ShareThis is the second part of a talk I gave recently to the Communications and Marketing Group at the American Chamber of Commerce in Hong Kong. The talk, in two parts, covers: 1. Service providers structure 2. … Continue reading

Posted in agency remuneration / compensation | Tagged , , , , , | Comments Off on How to better manage client / agency relationships

How to better manage client / agency relationships

Share Tweet +1 ShareThis is from a talk I gave recently to the Communications and Marketing Group at the American Chamber of Commerce in Hong Kong. Interestingly the audience was composed primarily of agencies, with a few marketers. The talk, … Continue reading

Posted in agency remuneration / compensation | Tagged , , , , , | Comments Off on How to better manage client / agency relationships

Evalu8ing collaboration and relationship improvement system expands globally

Share Tweet +1 ShareIn March this year we released an on-line survey system that allows marketers to measure, manage and maximise the level of collaboration between their various specialist suppliers – creative, digital, media, direct marketing, public relations agencies etc. … Continue reading

Posted in Evalu8ing - Relationship Performance Monitoring | Tagged , , , , , , , , | Comments Off on Evalu8ing collaboration and relationship improvement system expands globally

Measure, measurement and accountability failure – Adforum Day 4

Share Tweet +1 ShareNEW YORK: Even here in New York City, the home of advertising, at the Adforum CEO Summit, agencies are talking about results and accountability but the reality is sadly lacking. Today we met with two of the … Continue reading

Posted in agency search & selection | Tagged , , , , , , | Comments Off on Measure, measurement and accountability failure – Adforum Day 4

Beware of the “hit-and-run” procurement professional

Share Tweet +1 ShareThere is a type of procurement professional I meet that can best be described as ‘hit and run’. They target marketing, aim for the ‘low hanging fruit’ or the ‘quick wins’ then hit the agency remuneration making … Continue reading

Posted in agency remuneration / compensation | Tagged , , , , , , , | Comments Off on Beware of the “hit-and-run” procurement professional