Marketing Agency Performance Assessment

Marketing Agency Performance Assessment

Assess the current state of your agency arrangements

Marketing leaders should assess their agencies as part of their initial 90-day process in a new role, when changing strategic direction, or as part of ongoing governance, to evaluate the performance of the current state against the market.

Is your current village or roster of external agencies and in-house capabilities aligned to deliver the results you need?

What changes are required to maximise the performance of your agencies?

With this free assessment, marketing leaders can evaluate their current agency roster or village, including in-house services.

By answering ten simple questions, we can provide an industry assessment of your current agency arrangements.

And what you need to consider when getting ready to go to market.

Are you ready to take the agency performance assessment and answer the question, are your agency arrangements fit for purpose?

Please answer these questions and receive a customized assessment.

Marketing Agency Performance Assessment - Enhanced
Tech Check

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Questions

Q1 Structure & Business Understanding

How would you rate the current structure of your agency partnerships?

A. Our agencies have a clear understanding of our brand, business, and consumers, with well-defined roles and no overlap.
B. Our agencies have some understanding of our business, but there are areas of overlap or unclear roles that need to be addressed.
C. Our agencies lack a clear understanding of our business, and the current structure is not designed to support business growth or get the best work.

Q2 Quality of Work

How would you describe the performance of your agencies' work?

A. The work consistently meets or exceeds our business goals, and we have effective processes for testing and learning.
B. The work is adequate, but there are performance gaps, and our processes for testing and learning could be improved.
C. The work is not meeting our business goals, and we lack good processes for improving results.

Q3 Innovation & Thought Leadership

How proactive are your agencies in bringing new ideas and thought leadership?

A. Our agencies regularly bring fresh ideas and lead our thinking on important topics like AI.
B. Our agencies sometimes bring new ideas, but they are not consistently proactive in their thought leadership.
C. Our agencies are not bringing fresh ideas or leading our thinking on key topics.

Q4 Performance

How well are your agencies performing against your KPIs?

A. Our agencies fully understand our data, and our KPIs are clearly defined, tracked, and optimised. We also have a good review process in place.
B. Our agencies have some understanding of our data, but KPIs are not consistently tracked or optimised. Our review process needs improvement.
C. Our agencies do not have a strong understanding of our data, and we lack defined KPIs or a good review process.

Q5 Communication & Collaboration

How effective is the communication and collaboration between your team and your agencies?

A. Our team and our agencies collaborate seamlessly, and there are no "turf wars".
B. Communication is generally good, but there are some challenges in collaboration between agencies.
C. Communication is poor, and there are significant challenges with collaboration and governance between agencies.

Q6 Trust & Transparency

How would you rate the level of trust and transparency with your agencies?

A. There is complete openness regarding finances, people, and processes, with a culture that encourages feedback and fosters the best work.
B. There is some openness, but there are challenges with transparency, and agencies are not always comfortable providing feedback.
C. There is a lack of openness and transparency, and the environment does not foster the best work.

Q7 Team Dynamics

How healthy are the team dynamics between your marketing team and your agencies?

A. Our teams get along well, and we are getting strong agency talent without high turnover.
B. There is some friction between teams, and we are experiencing some turnover of agency talent.
C. There is significant friction between teams, and we are not getting strong agency talent due to high turnover.

Q8 Organisational Confidence

How confident are other leaders in your organisation about your marketing function and agencies?

A. The marketing function and our agency structure have a high level of confidence and are well-perceived by the CEO, CFO, and other business partners.
B. There is some confidence in the marketing function, but some partners (e.g., CFO, Procurement) have concerns about our agency structure.
C. There is a lack of confidence in the marketing function and the agencies among key partners in the organisation.

Q9 Contracts & Finances

How would you describe your current contracts and financial arrangements with your agencies?

A. Our contracts are up-to-date, specify how AI is being used, and the work is priced fairly, with compensation models (e.g., performance-based) that align with our goals.
B. Our contracts need to be reviewed, and we need to assess if the work is priced fairly or if our compensation models are optimal.
C. Our contracts are outdated, and there are concerns about the fairness of pricing and the effectiveness of our compensation models.

Q10 Operations, Tools, Technology and Process

How efficient are your operations and use of technology with your agencies?

A. Our internal processes are clear and efficient, and our agencies are investing in and integrating new tools and technologies (including AI) to improve our operations and performance.
B. Our processes could be more efficient, and while agencies are using some tools, there is a lack of investment in or integration of new technologies like AI.
C. Our internal processes are inefficient, and our agencies are not using or bringing new tools and technologies to improve our operations or performance.

To contact us about an Operational Review or to discuss a tailored project in one or more of these areas.

Customer satisfaction is the goal with every project. Below are just some of the things clients have had to say about working with TrinityP3. Click here to read more Client Testimonials. And because positive client and agency relationships are integral to what we do, make sure you also read our Agency Testimonials.

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