How to complete the Agency Operational Diagnostic
- Complete the details here and make the payment by credit card.
- A one-use link to the Diagnostic Survey will be emailed to the email address you provide. If you do not receive the email, check your spam and junk folders before reporting it here
- Click on the link sent to you by email to access the start of the diagnostic survey.
- The diagnostic survey should be completed by an agency owner, managing director, or CEO
- It takes just 15 minutes and should be completed in one sitting
- Respond instinctively and honestly; your first answers usually provide the most accurate reflection of your agency’s reality.
What happens next
- Once submitted, your responses will be analysed and weighted across the four diagnostic dimensions – Performance, Pricing, People and Product.
- A confidential, customised report will be compiled, showing your overall grade, category-specific scores, and directional benchmarks.
- Your report will be delivered by email within two working days.