Pitch Start your test: 1. Alignment Are you confident that your current agency understands and aligns with your business and marketing objectives and challenges? Yes No I don't know/unsure None 2. Capabilty Do your current agency’score capabilities [creative/strategic/etc] meet or exceed your expectations? Yes No I don't know/unsure None 3. Trust & Transparency Does you current agency's level of transparency and collaboration provide you with a sense of trust? Yes No I don't know/unsure None 4. Agency Changes Has your current agency undergone significant changes in personnel, ownership, or structure that is impacting their performance on your business? Yes No I don't know/unsure None 5. Adaptable Is your current agency readily respond and adapt to your changing needs and requirements? Yes No I don't know/unsure None 6. Operations Is your agency operating your account optimally, and (just as critically) are you setting the agency team up for success in the way you operate? Yes No I don't know/unsure None 7. Needs Are there any new capabilities or areas of expertise your current agency cannot offer or hasn’t kept pace with? Yes No I don't know/unsure None 8. Value Are you confident you’re receiving strong value from your agency? Yes No I don't know/unsure None 9. Performance Is your agency meeting or exceeding their KPIs on a regular basis? Yes No I don't know/unsure None 10. Communication Are challenges and successes openly discussed and incorporated into continuous improvement? Yes No I don't know/unsure None 11. Commercial Have commercial terms (contract/MSA conditions, scope of works or services, remuneration methodology, resourcing, incidental costs, out of scope services) been regularly reviewed? Yes No I don't know/unsure None 12. Overall Satisfaction Are you happy and satisfied with your current agency? Yes No I don't know/unsure None Time's up
