Category Archives: marketing process optimisation

Marc Prichard, the low creative ratio at your agencies is not their fault, it’s yours

Posted on April 13, 2018 by Darren Woolley

Okay, perhaps not yours Marc, but when you recently stated that you would like three quarters of your agencies to be creative, it made me reflect on the literally hundreds of agency remuneration deals we have benchmarked, negotiated and managed over the past 18 years and the fact that in every case the agency resources required were directly related to the requirements and expectations of the marketers. Continue reading →

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Have It Your Way: A Marketing Award for a Commercial Mess

Posted on April 9, 2018 by Michael Farmer

Once upon a time, we learned that marketing had something to do with creating, keeping and satisfying customers. Marketing success created growth and profitability. Chief Marketing Officers had this responsibility and they spent gads of money with their media and creative agencies to make it happen. When economies were growing, especially in the decades after the Second World War, marketing was a straightforward activity and CMOs were successful. Recent times have been more troublesome, with e-commerce, digital/social and those pesky Millennials killing brand growth. Continue reading →

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Who Will Put “Accountability” Back in “Account Management?”

Posted on March 26, 2018 by Michael Farmer

Account managers were giants of accountability during the Mad Men era, when agencies were paid by media commissions and it was important to convince client executives, up and down the line, that high media spending was good for brands. Everyone benefited from this. TV advertising was effective, so clients and brands benefited from this account management salesmanship. TV advertising unleashed the agency’s creative capabilities and allowed creatives to flourish and do their best work. Continue reading →

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The importance of unsubscribe management

Posted on March 23, 2018 by Anton Buchner

From 25 May 2018, Australian businesses of any size will have to comply with the European Union’s (EU) General Data Protection Regulation (GDPR) requirements if they: have a business entity in the EU, offer goods and services in the EU, monitor the behaviours of individuals in the EU. Continue reading →

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Managing Marketing: Discussing creativity, innovation and their importance to business

Posted on March 16, 2018 by Darren Woolley

Ed Pank is the Managing Director of WARC Asia and a self confessed Digital Marketing Evangelist, Start-up Builder, Advertising Insight Generator. Here he talks with Darren on the importance of creativity and innovation in business today. They explore the nature of agency creativity and explore the role of the agency in developing customer and business innovation. Continue reading →

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The challenges in measuring the value your agencies contribute to your marketing

Posted on March 12, 2018 by Darren Woolley

How do you calculate or assess the value of your marketing spend? In the past three years we have had a large number of projects designed to achieve just that – a fact based assessment of the value of the marketing spend. Specifically marketing communications or advertising and largely focusing on spend with external agencies and suppliers. Continue reading →

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How Financial Services is approaching agency rosters and remuneration – Three case studies

Posted on February 26, 2018 by TrinityP3 Consultants

Financial Services is particularly competitive. Already there are a plethora of brands across the category, there is now significant disruption caused by FinTech start-ups, plus increased competition and fragmentation of the category.The market leaders are focused on innovating and transforming to stay ahead of the competition, but they are also looking for more effective and efficient ways to build and maintain their share of market and share of customer wallet. Continue reading →

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Agency Performance management – Become an instant expert

Posted on February 23, 2018 by Anton Buchner

Following on in our ‘Become an Instant Expert’ series of posts aimed at demystifying marketing in a tech-driven world, we’d like to focus this post on agency performance. Outlining some of the important areas to understand and make more efficient in order to maximise the value of your agency partners and suppliers. We often hear junior marketers say that they are swamped with the current scope of work that they are handling, and that they’re wasting too much time managing multiple agency partners. Sound familiar? Continue reading →

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Dare Yourself To Ask: Is Your Marketing Team Terrible?

Posted on February 19, 2018 by Stephan Argent

For anyone to hear the words ‘your marketing team is terrible…’ would be pretty devastating. But the reality is, when talking to agencies, we often hear comments about marketing teams that – in the context of how the client / agency relationship is unfolding – are well… less than flattering. The most common complaints vary from broad capabilities to specific day-to-day challenges and include things like: Continue reading →

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