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Author Archives: Zena Churchill

About Zena Churchill

Zena is a Senior Consultant at TrinityP3. Over the past 20 years, Zena has worked for some of the biggest international and national brands. Having worked both agency and client side, Zena has strong insight and experience across most facets of marketing, specialising in media, strategy and BTL.

The real problem with data is marketers don’t know how (or when) to use it

Posted on February 22, 2017 by Zena Churchill
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In a recent TrinityP3 post, Darren wrote about the growing problem marketers appear to be having with data, posing the hypothesis that the problem with data (and its effective use in marketing) is due to the fact many marketers misuse it in its application. At the end of the post Darren asks what is stopping marketers from coexisting with and embracing data and analytics in their roles and questions whether this lack of data trust stems from a lack of understanding. Continue reading →

Posted in data & direct marketing, interesting observations, social media & digital marketing | Comments Off on The real problem with data is marketers don’t know how (or when) to use it

5 ways to optimise transparency in your marketing department

Posted on November 2, 2016 by Zena Churchill
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Transparency. Mention this word at the next industry function and most people will assume you are talking about the very hot topic of media transparency. Transparency in marketing and advertising has always been a bit of a topic and is primarily thought of as an output (an unnecessary one by some) that flows between the agency and client or brand and consumer. However, there is another movement around transparency that has been gaining momentum for the past number of years that positions it as an input, and that is transparency in the workplace. Continue reading →

Posted in Evalu8ing - Relationship Performance Monitoring, marketing process optimisation, strategic management | Comments Off on 5 ways to optimise transparency in your marketing department

Do marketing silos hinder the effectiveness of your agencies?

Posted on October 3, 2016 by Zena Churchill
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Do silo marketing structures hinder the effectiveness of your agencies? In a nutshell, yes.I have previously written about the negative impact silo structures can have on the function of marketing inside a business and, consequently, its brand. However, left to their own devices, silo structured marketing teams will eventually damage more than just the effectiveness of a business, it will also negatively impact on the effectiveness of your agency.
Why? Because quite simply it’s hard to be effective when you have a fragmented client with competing goals, inconsistent processes and a disjointed approach to client-agency relationships. Continue reading →

Posted in agency solutions, interesting observations, marketing process optimisation, strategic management | Comments Off on Do marketing silos hinder the effectiveness of your agencies?

Will your silo based approach turn you into the next Kodak?

Posted on September 2, 2016 by Zena Churchill
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A silo is a standalone structure that is used to store grain. It has no other purpose other than to store the grain it has inside it and if another type of grain needs to be stored then a separate silo is employed for the task. These silos do not work together – ever, even if one silo is overflowing and the other silo is only half full. Similarly, business silos, be they at an organisational or departmental level, are teams that work within their own boundaries, focused on delivering to their own strategies and objectives and behaving as though all the other silos are a direct threat to their very being. Continue reading →

Posted in interesting observations, marketing process optimisation, strategic management | Comments Off on Will your silo based approach turn you into the next Kodak?

It’s time to get back to Marketing ROI basics and that means starting with the budget

Posted on May 25, 2016 by Zena Churchill
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How would you handle finding out your marketing spend had been misreported by millions of dollars? More importantly, how would you go about reallocating that spend against campaign activity to give you a better indication of ROI? Could you? Would you? ROI is a hot, hot topic. Well to be honest, it has been for a while now but as ROI software, apps and other such tools become accessible to businesses of all sizes, it seems it’s all anyone can talk about. Continue reading →

Posted in interesting observations, marketing process optimisation, marketing procurement, return on investment, strategic management | Comments Off on It’s time to get back to Marketing ROI basics and that means starting with the budget

How to strategically align an existing team

Posted on May 20, 2016 by Zena Churchill
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Hands up who has ever moved into an exciting new leadership role only to have the gloss of it all rapidly fade when you realise the team you are now responsible for just doesn’t work – at all? No matter how experienced you are in the industry, one of the biggest challenges you will face when you take on a new position, either within the same company or with a new company altogether, is taking on an existing team. These teams will have a dynamic and with that a status quo, so as a result it can be tough to integrate in and make leadership decisions while you are still trying to figure who is who and what the hell is going on. Continue reading →

Posted in marketing process optimisation, strategic management | Comments Off on How to strategically align an existing team

Client agency relationships in advertising: 4 problems that cause breakdowns

Posted on February 3, 2016 by Zena Churchill
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When I first started out in marketing, we had a full service agency that handled all of our advertising and media needs; they were the true ‘one-stop’ shop and, at the time, it worked really well. From the client perspective we only had one agency relationship to manage, and as a result we invested a lot of energy into making sure it ran smoothly. In our eyes, the agency was a true business partner, not just a supplier, and they were treated as such. Over the past 20 years however, the advertising and marketing landscape has shifted dramatically; with new media, creative channels, a shift in the role of the consumer, speed to market and increased real-time performance accountability meaning there are few agencies who can offer the one-stop solution, and this means more agencies are now needed to deliver on a client’s business. Continue reading →

Posted in agency remuneration / compensation, agency solutions, Evalu8ing - Relationship Performance Monitoring, interesting observations | Comments Off on Client agency relationships in advertising: 4 problems that cause breakdowns

Why marketing teams underperform and what to do about it

Posted on November 27, 2015 by Zena Churchill
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When your marketing department is made to feel like it has to carry a pick axe to get results, there’s something seriously wrong. And the fault does not necessarily lay at the feet of the poor pick axe carrying suckers in marketing, although it may. Over the years TrinityP3 have conducted a vast number of marketing strategic alignments, whereby we work with a business to undercover and help them understand whether or not their marketing structures are set up in a way that will support the business to deliver on their strategic goals. Continue reading →

Posted in interesting observations, marketing process optimisation, strategic management | Comments Off on Why marketing teams underperform and what to do about it

What do marketing business alignment and design thinking have in common?

Posted on September 7, 2015 by Zena Churchill
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There’s a distinct noise building at the moment around the concept of design thinking and its application to management as a way of improving how companies are structured for optimal workflow, productivity, innovation and, importantly, competitive advantage. If you are not familiar with design thinking, it is a fairly straight forward concept of applying the traditional design process utilised in product development, architecture, engineering and technology … Continue reading →

Posted in marketing process optimisation, return on investment, strategic management | Comments Off on What do marketing business alignment and design thinking have in common?