8 ‘Less Obvious’ Reasons Why Agencies Lose Pitches

Pitches can be very capricious. The blend of human intuition, rhetoric, substance and circumstance can make even the best agency lose over the course of a pitch process. No one says that it’s perfect. But there’s a world of difference between a well-run pitch process and a bad one. Some mistakes are clichés…some are not. There are some pitch mistakes, made by agencies, which are obvious although often repeated (chest thumping attitude, not listening, not bringing the right people, banging on about oneself, profound gender skews in meeting rooms, etc). Continue reading

Posted in agency remuneration / compensation, agency search & selection, agency solutions, interesting observations | Comments Off on 8 ‘Less Obvious’ Reasons Why Agencies Lose Pitches

Time to pitch your agency or not? And when it is the only answer

That indeed is the question many marketers ask themselves when agencies aren’t performing. Given one of our services at TrinityP3 is Pitch Consultancy, and I get paid to be a Pitch Consultant, one might think I would answer: “Pitch of course!” But alas, you would be mistaken to think I would say that without asking a few very pointed questions first. Continue reading

Posted in agency search & selection, agency solutions, Evalu8ing - Relationship Performance Monitoring, marketing process optimisation | Comments Off on Time to pitch your agency or not? And when it is the only answer

Why cost benchmarking is the waterboarding of the advertising industry

Procurement and benchmarking rose to corporate prominence once “increased shareholder value” became the advertiser’s mantra. Marketing declined in importance, from an investment to achieve brand growth to a cost to be optimised. Benchmarking consultants jumped on the bandwagon. 4As shamefully accepted the ANA benchmarking trend with hardly a whimper, leaving its members to fend for themselves. Benchmarking is the waterboarding of the industry, enhanced interrogation that weakens its subjects but develops no useful information. Although benchmarking has become commonplace, it has had no positive long-term benefits. Indeed, the opposite is true — advertiser brands are still not growing, CMOs last in their jobs only half as long as CEOs and agencies have been compromised and weakened. Continue reading

Posted in agency remuneration / compensation, agency search & selection, agency solutions, marketing procurement | Comments Off on Why cost benchmarking is the waterboarding of the advertising industry

Why it is so important to have an agency scope of work

This is the final in our series of articles on agency scope of work management. Managing the scope of work for your agency is possibly the easiest and fastest way to increase the buying power of your marketing budget by removing the duplication and uncertainty as much as possible from the agency work. In this way you are able to get more for your agency budget without simply driving down the rates and prices. Continue reading

Posted in agency remuneration / compensation, agency search & selection, agency solutions, interesting observations, marketing process optimisation, marketing procurement, resource rate calculator, return on investment | Comments Off on Why it is so important to have an agency scope of work

Marketing transformation: a cautionary tale of two marketers and two very different outcomes

No one can deny the innovations and changes that are driving transformation in marketing. Some call it a digital transformation, some a technology transformation, others a customer experience transformation or some simply a transforming of marketing strategy. These changes are leading to a rethink of marketing structure, process and implementation, including what the ideal roster of agencies and suppliers looks like. But that race to transform can be a challenge, with some taking a considered strategic approach while others rush around trying to find a quick fix. Continue reading

Posted in agency search & selection, agency solutions, interesting observations, marketing process optimisation | Comments Off on Marketing transformation: a cautionary tale of two marketers and two very different outcomes

The importance of financial analysis in determining marketing priorities

In dealing with the management of marketing, a significant component of the work we do is assessing and benchmarking the value of the marketing investment of our clients. This budget is spent with a range of external suppliers. These external suppliers include advertising, digital and media agencies, but also the thousands of other suppliers who are competing for the share of the marketing budget. These suppliers can include everything from printers and merchandising providers to market researchers and software providers. Continue reading

Posted in agency remuneration / compensation, agency search & selection, marketing process optimisation, marketing procurement, media planning & buying, return on investment, strategic management | Comments Off on The importance of financial analysis in determining marketing priorities

How to transform your agency relationships

As a general rule, nobody ever looks forward to the uncertainty and disruption of an agency search process. The earlier we’re brought into to help identify and resolve client – agency issues, the more likelihood there is of helping marketers avoid triggering a search and getting their agency relationships back on the proverbial rails.
So this week, I thought it would be worthwhile looking at some ideas to help transform your agency relationships. And I don’t mean just make them ‘bearable’ – I’m talking about making a transformative shift in the overall relationship and yes, better business results. Continue reading

Posted in agency search & selection, agency solutions, Evalu8ing - Relationship Performance Monitoring | Comments Off on How to transform your agency relationships

Agency search and selection for global health client – case study

A local marketing team, who had never engaged an agency before, were facing a major challenge. They not only required a local agency for their communications campaign locally, they also had an immediate need for campaigns to be developed across the various emerging markets, starting in Latin America and rolling out in the longer term to Asia. This posed a significant challenge for the marketing team to find and appoint and then work on a global communications campaign, but also a significant challenge for TrinityP3 to find the right solution to deliver the teams needs to the relatively limited marketing budget provided. Continue reading

Posted in agency search & selection, agency solutions, case studies | Comments Off on Agency search and selection for global health client – case study

If you think it’s expensive to hire a professional marketing management consultant to do the job, wait until you hire an amateur

I love this quote that I have shamelessly paraphrased in the headline here. Red Adair was a larger-than-life character who built his reputation successfully putting out oil well fires. This is a highly dangerous and incredibly lucrative occupation. Imagine an oil well producing thousands of barrels of oil, suddenly erupts into flames? It is literally millions of dollars going up in smoke. Now I am not for a minute suggesting what we do as marketing management consultants is anywhere near as dramatic or a dangerous as Red Adair and his oil fire fighting business, but I think there are some key examples of where in marketing management an expensive professional provides more value than a low cost amateur. Continue reading

Posted in agency remuneration / compensation, agency search & selection, interesting observations, marketing process optimisation, marketing procurement, media planning & buying, return on investment, strategic management | Comments Off on If you think it’s expensive to hire a professional marketing management consultant to do the job, wait until you hire an amateur

Is your programmatic media function right for you – and what are your options?

Programmatic media. For a while, the word ‘programmatic’ was an industry buzzword, a sign of things to come. More recently, programmatic trading of digital media has of course gained huge traction. For many advertisers, the programmatic function is completely or partly run by a programmatic trading team (or ‘Agency Trading Desk’) operating as part of an overall media agency arrangement. Various data sources forecast continued double digit year on year growth of digital media expenditure, with programmatically traded media accounting for at least 40-50% of those dollars. Continue reading

Posted in agency search & selection, agency solutions, data & direct marketing, industry news & trends, interesting observations, marketing process optimisation, media planning & buying, social media & digital marketing | Comments Off on Is your programmatic media function right for you – and what are your options?